AIML-Learn Pvt. Ltd. Refund policy
We want you to be satisfied, so all eligible courses or Video on demand purchased on AIML-Learn Pvt. Ltd. Library can be refunded within 15 days, provided the request meets the guidelines in our refund policy.
Additionally ,if any course or service or media product (video/audio) is in eligible for a refund , it shall be mentioned in the product description of the service, course or product.
For answers to commonly asked questions, we receive regarding a refund and status, please review our refund status FAQ.
Our 15-day Refund policy
While our 15-day refund policy is to allow students to learn risk free, we must also protect our instructors and professionals from fraud. We will not process refund requests received after the refund window of 15 days.
For all refunds please write to support@aimlllearn.com
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
A notable amount of the course has been consumed or downloaded by a student before the refund was requested.
Multiple refunds have been requested by a student for the same course.
Excessive refunds have been requested by a student.
Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
We do not grant refunds for any subscription services unless otherwise required by applicable law (please see below for more information).
These refund restrictions will be enforced to the extent permitted by applicable law.
Credit only refunds
In cases where a transaction is not eligible for a cash refund, the refund will be granted using AIML credits, provided it otherwise meets our 15-day refund policy. These credits can be used to purchase or enrol in any courses that we may offer within the stipulated time period which shall not exceed 1 year.
Bank & cash transfers: certain bank and cash transfer methods are only eligible for credit refunds.
Depending on where you’re located, you may be entitled to a refund. We determine your location based on the country associated with your account.
Refunds for bundles purchased through a third-party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Refunds for courses enrolled in through a third-party sale or promotion
If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away AIML courses), please contact the third-party directly to request a refund. AIML-Learn Pvt. Ltd. does not have access to the necessary information to review or process these refund requests .FAQ
Eligible course purchases can be refunded within 15 days
after the purchase. Below are answers to some of the most common questions we
receive regarding refunds, and how long the process takes.
Learn more about our Refund Policy.
FAQ
·
When will I receive my refund?
Refund requests are submitted immediately to your payment
processor or financial institution after AIML-Learn Pvt. Ltd. has received and
processed your request. It may take 7 to
15 business days or longer to post the funds in your account, depending on your
financial institution or location.
If you requested a refund within 24 hours of purchasing the
course, however, it may be processed as a purchase reversal (please see below
for more information).
·
Can I cancel my refund request after I’ve
submitted it?
Yes you can ,if your refund has not gone in for processing.
You can, however, re-purchase and re-enroll in a AIML-Learn Pvt. Ltd.
marketplace course if you have changed your mind or submitted the refund
request by mistake. Please note that any course progress you made in the
refunded course will not be restored if you re-purchase it.
·
I requested a refund more than 10 business days
ago, but I still do not see it in my bank account. Where is my refund?
As noted above, it may take 7 to 15 business days to post
the funds in your account after AIML-Learn Pvt. Ltd. has processed your refund
request, depending on your financial institution or location. Some refunds,
however, may not post to your account for up to 30 days. If it has been more
than 10 business days since the refund was processed by AIML-Learn Pvt. Ltd.,
please contact your bank directly to inquire about the status of the refund. If
the bank does not see the refund in their records, please contact AIML-Learn
Pvt. Ltd. Support by clicking Contact Us.
·
It has been more than 30 days since I requested
my refund but I haven’t received it yet.
What do I do now?
If it has been more than 30 days since you requested a
refund, and you still haven’t received it, then please contact AIML-Learn Pvt.
Ltd. Support.
·
What is the difference between a refund and a
purchase reversal?
If you paid with a credit or debit card, most refunds that
are processed within 24 hours of the purchase are processed as reversals. What this means is that the original charge
will be removed from your bank or credit card statement, usually within 5
business days. If it is a reversal, then you will not see the refunds credited
back to your account, since they were never withdrawn.
·
Why was my refund request denied?
All eligible courses purchased on AIML-Learn Pvt. Ltd. can
be refunded within15 days, provided the
request meets the guidelines in our refund policy. Certain restrictions may
apply and some purchases may only be eligible for credit refunds.
·
What is a “credit refund”?
In cases where a transaction is not eligible for a refund to
your original payment method, the refund will be granted using AIML-Learn Pvt.
Ltd. Credits, provided it meets our refund policy. You can learn more about
which types of transactions are only eligible for credit refunds in our Refund
Policy.
Alternatively, if your transaction is eligible
for a refund to your original payment method, you can choose to receive AIML-Learn
Pvt. Ltd. Credits as your refund method instead.